Hayes FAQ

Schedule a Showing (607) 766-4297

Do you have questions about living at Hayes?  Check out our Frequently Asked Questions (FAQ) below.

What are the normal qualifications to lease an apartment at Hayes?

At Hayes, we support equal housing opportunity that fosters no limitations due to race, color, religion, sex, handicap, familial status or national origin. For more details, please contact the leasing office of the Hayes community in which you’re interested. To find contact information, visit the community home page.

Can I see an apartment before I fill out an application for it?

We invite you to visit Hayes if you’re interested in meeting the devoted staff, walking through an apartment home that’s comparable in size and floor plan and scope out the amazing amenities and services we have to offer. To schedule your tour of our model unit, simply call, email or drop by Hayes Student Living during regular office hours and ask for a member of our leasing team.

Do I need to setup an appointment? Do you take walk-ins?

We believe that finding and renting the perfect apartment should be easy.  We encourage you to call ahead during our regular business hours from Monday - Friday 9am -4pm and schedule an appointment so we can assist you as soon as you arrive.

What are the age requirements?

Hayes requires that anyone who signs the lease be at least 18 years of age.

What is the application/lease fee and is it refundable?

The application fee is $25.00 and the lease administration fee is $75.00  Both are non-refundable.

What lease terms are available?

Hayes Student Living offers lease terms beginning August 22, 2016 thru July 31, 2017

What is Hayes' pet policy?

At this time we do not allow pets at Hayes Student Living.

How do I pay my rent online?

Coming soon.  Online payment services.  Contact the office for more information.

What utilities are included in the rent?

All utilities including wifi are included in your rent with the exception of phone and cable TV.

How do I connect my utilities, local phone, Internet and cable TV companies?

To connect your phone or your television cable plan, please contact your local utility providers. All other utilities are supplied by Hayes Student Living.

How can I refer a friend?

If Hayes is just your style, chances are your friends will feel just as at home here as you do. Simply visit our resident referral program page on our website to learn more about our referral rewards program.

Does my rent include parking?

Permits can be purchased at the office for our tenants for a fee of $40.00 per semester.

Who do I write the rent checks out to?

Feinberg-Smith Associates, Inc.

Have more questions? Click here to send us an e-mail.